Returns and Refunds Policy

Effective date: 18 August 2025. Refund eligibility depends on the product or service purchased, its payment status, and the terms shown at checkout.

Membership payments

Membership fees are non-refundable once registration and access have been completed unless a specific offer or written confirmation states otherwise. Failed or cancelled payments that were not captured should be handled through the original payment provider.

Refund review

For a payment or access issue, send the membership or booking reference, transaction ID, registered email and a description of the issue to info@hospiconnect.com. Approved refunds are returned to the original payment method after review and may take additional time to appear depending on the bank or payment provider.